At ArtBring Gallery, we’re committed to your satisfaction with our handmade oil paintings on canvas. We proudly offer a 30-day money-back guarantee to ensure you love your purchase.
Please note: Our 30-day money-back guarantee applies to standard artworks. For Custom Orders (portraits, photo-to-painting, or modified pieces), please refer to the Custom Orders section below for return eligibility—these are final sale upon delivery unless damaged or incorrect.
30-Day Money-Back Guarantee
- Timeframe: You may return your purchase within 30 days of delivery if you’re not completely satisfied.
- Condition: Oil painting must be undamaged, and in their original packaging. It must remain unaltered and in the condition received.
- Process: To initiate a return, email us at support@artbring.com with your order number, name, and reason for the return. We’ll provide return instructions and an authorization code.
- Refunds:
- Refunds cannot be requested based solely on photos of the artwork. You must receive and examine the item in person before initiating a return.
- Refunds are processed within 5 business days of receiving the return.
- For non-quality-related returns, the refund amount will be the product price minus the original outbound shipping cost (avg. $35). Return shipping is at the customer’s expense.
- For defective or incorrect items: We will cover both the return shipping and issue a 100% full refund (including all shipping costs).
Order Cancellations
We understand that plans can change. The following cancellation policy applies to all orders:
- Within 24 hours of placing your order: You may cancel free of charge for a full refund.
- After 24 hours, but before the artist has begun work: A 15% processing fee may apply to cover administrative and material preparation costs. (We will often waive this as a courtesy—please contact us to confirm.)
- After the artist has begun work, but before the artwork is completed: A 25% cancellation fee will be deducted from your refund to compensate for the artist’s time and materials already invested.
- After the artwork is completed and we have sent you photos for final approval: The order is considered final. If you still wish to cancel without receiving the physical artwork, a 40% cancellation fee will apply, as the piece was created specifically for your order.
Once you approve the artwork for shipping, the order is locked for shipment. Cancellation requests made after your shipping approval—even if the item has not yet been shipped—will be subject to the 40% cancellation fee.
After you receive the artwork: Our standard 30-day money-back guarantee applies. You may return the physical item within 30 days of delivery, subject to our return policy (return shipping and original shipping costs may apply).
We strongly encourage you to review the completion photos carefully before approving shipment. We also recommend receiving and examining the physical artwork before making a final return decision, as photos may not fully capture the texture, color depth, and fine details of the original painting.
Custom Orders
Custom orders are those created from your own image/photo or featuring specific modifications requested by you (e.g., changing colors, adding/removing elements, or combining multiple references). These pieces are made exclusively for you and cannot be resold.
All cancellation rules above apply to custom orders. However, because these pieces have no resale value, the following additional terms apply:
- Once a custom order has been completed and sent to you for approval, the 40% cancellation fee applies if you cancel before shipment—as noted above.
- Custom orders are not eligible for return or refund due to change of mind (e.g., you or the recipient don’t like the final result) after the physical artwork has been delivered, unless the item arrives damaged or significantly differs from the approved specifications (e.g., wrong color, wrong size, or missing key elements).
- If the delivered custom artwork differs from your approved reference or specifications, please contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund at no cost to you.
Frames
- Availability: Frames are only available as part of a framed artwork package and cannot be purchased separately.
- Ready-to-Hang Frames: For paintings within the standard size limit (28×28 inches or less, with no side exceeding 54 inches), your frame arrives framed and ready to hang.
- Self-Assembly Frames: For larger paintings, the frame is shipped unassembled as cut-to-size pieces with hardware included. You will need to assemble the frame and stretch/mount the rolled painting yourself.
- Final Sale Policy: The sale of frames is final and non-refundable due to high shipping costs.
- Damaged Frames: If a frame arrives damaged, we will issue a refund for the frame portion of your order. The artwork itself remains covered under our 30-day return policy.
- Returning Artwork: If you wish to return framed artwork, you must first remove the artwork from the frame and return the artwork only. The frame does not need to be returned.
Third-Party Purchases (Gift Orders)
All refund and cancellation requests must be initiated by the original buyer (the person who placed and paid for the order). Third-party recipients cannot request a return, cancellation, or refund due to personal preference or design dissatisfaction.
If a gift recipient receives a damaged or incorrect item, they may contact us directly for a replacement or store credit. However, any cash refund will still be issued only to the original payment method of the buyer.
Damaged, Defective, or Incorrect Items
If any handmade oil painting arrives damaged, defective, or isn’t what you ordered, please notify us within 7 days of delivery with photos of the issue. We’ll cover return shipping and offer a replacement or full refund, based on your preference.
Lifetime Warranty
Our handmade oil paintings come with a lifetime warranty against manufacturing or material defects under normal use. This covers issues like cracking or fading due to craftsmanship but excludes damage from accidents, misuse, or improper care. Contact us at support@artbring.com for warranty claims, and we’ll repair or replace the painting free of charge, depending on the extent of the damage. Frames are not included in this warranty.
Shipping Details
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a trackable shipping method for returns. Note that shipping large items, such as framed artworks, can be costly, and these costs are not refundable unless the return is due to our error.
Important Notes on Returns & Cancellations
- Custom Orders (portraits, photo-to-painting, or modified artwork): Please refer to the Custom Orders section above. These are final sale upon delivery and cannot be returned for change of mind.
- Frames: Please refer to the Frames section above. Frame sales are final for change-of-mind returns.
- Standard Artworks: Our 30‑day money‑back guarantee applies.
Questions?
Contact us at support@artbring.com — we’re here to assist and ensure your experience with ArtBring Gallery is exceptional.