We want you to be completely happy with your purchase. Here’s what we offer:
1. Approval Guarantee (Before Shipping)
Once your painting is finished, we’ll send you clear photos for review. You can request revisions until you’re fully satisfied before we ship it.
2. 30-Day Satisfaction Guarantee (After Delivery)
For standard artworks, you have 30 days from delivery to return the painting if you’re not completely satisfied.
- The painting must be undamaged and in original packaging.
- You’ll receive a refund for the painting price minus the original outbound shipping cost.
- Return shipping is your responsibility.
Important Notes:
- Custom orders (portraits, photo-to-painting, etc.) are generally final sale after delivery unless the painting arrives damaged or significantly differs from what was approved.
- Portraits that you approved before shipping cannot be returned for change of mind.
- The guarantee applies only to the original buyer.
For full details, please read our Returns, Cancellations & Guarantees Policy.
We’re committed to your satisfaction and will work with you to resolve any issues.